Carvalho Renovations – Tool & Equipment Hire Terms

Version 1.1 — effective 08/08/2026

These Tool & Equipment Hire Terms apply to all equipment hired from Carvalho Renovations. By placing a booking and accepting these terms, the Hirer agrees to comply with the conditions below together with any tool-specific conditions shown during booking and included in the Hire Contract. Please read these terms carefully before confirming your booking.

1. Hire Agreement and Eligibility

   The person making the booking (“the Hirer”) must be at least 18 years old and must provide accurate contact, identification and payment information when requested. The Hirer is responsible for the equipment throughout the hire period and must not sell, sub-hire, lend or otherwise transfer possession of the equipment to another person without prior written permission from Carvalho Renovations.

2. Hire Period and Returns

   The hire period begins and ends at the dates and times stated in the booking confirmation. Equipment must be returned by the agreed return time unless an extension has been approved in advance. Extensions are subject to availability and may incur additional hire charges. Keeping equipment beyond the agreed hire period without approval may result in additional charges and may affect subsequent bookings.

3. Payment and Security Deposit

   Hire charges and any applicable refundable security deposit must be paid as specified during booking. A security deposit may be held against loss, damage, missing items, additional cleaning, late return or other amounts properly due under this agreement. Where deductions are made, the Hirer will be informed of the reason and amount. The Hirer remains responsible for amounts properly due that exceed the security deposit, subject to applicable law.

4. Collection, Delivery and Inspection

   The Hirer should inspect the equipment at handover and notify Carvalho Renovations promptly of any visible damage, missing accessories or apparent defects. The condition of equipment may be recorded using photographs, video, asset records or a condition report before and after hire. Where delivery or collection is provided, the applicable arrangements and charges will be shown or agreed separately.

5. Hirer's Responsibility for Equipment

   The Hirer must take reasonable care of the equipment and keep it secure, protected from theft, misuse and avoidable damage throughout the hire period. Equipment must be used only for its intended purpose and in accordance with the manufacturer's instructions, safety information and any tool-specific conditions supplied with the booking.

6. Safe and Competent Use

   Equipment must only be operated by a person who is competent to use it safely and who follows all supplied instructions and warnings. Appropriate personal protective equipment must be used where required. Guards, safety devices and protective components must not be removed, bypassed or deliberately disabled. The Hirer must stop using equipment immediately if it appears damaged, unsafe or develops a fault and must contact Carvalho Renovations.

7. Loss, Theft and Damage

   The Hirer must notify Carvalho Renovations as soon as reasonably possible if equipment is lost, stolen, damaged or involved in an incident. In the event of theft, the Hirer may be required to report the matter to the police and provide a crime reference number. The Hirer may be responsible for reasonable repair or replacement costs resulting from loss, theft, misuse, negligence or damage occurring during the hire period, except for fair wear and tear or where responsibility lies with Carvalho Renovations.

8. Cleaning and Return Condition

   Equipment must be returned in a reasonably clean condition and with all accessories, batteries, chargers, cases, guards and other components supplied at handover. Reasonable additional cleaning or replacement charges may apply where equipment is returned excessively dirty, contaminated or incomplete. Certain equipment may have additional cleaning requirements and charges stated in its tool-specific conditions.

9. Faults and Breakdowns

   If equipment develops a fault or stops operating normally, the Hirer must stop using it and contact Carvalho Renovations as soon as reasonably possible. The Hirer must not dismantle, modify or attempt unauthorised repairs. Where a fault is not caused by misuse or damage by the Hirer, Carvalho Renovations will, where reasonably possible, offer appropriate assistance, replacement equipment, a refund or other remedy depending on the circumstances and applicable consumer rights.

10. Cancellations and Refunds

    N/A

11. Identification and Verification

    Carvalho Renovations may require reasonable proof of identity, address and/or payment details before releasing equipment. Equipment will not be released where required verification cannot be completed. Any personal information collected for verification purposes will be handled in accordance with the applicable Privacy Policy and data protection law.

12. Availability and Substitution

    All bookings are subject to equipment remaining available and serviceable. If booked equipment becomes unavailable because of breakdown, damage, late return by another customer or circumstances outside reasonable control, Carvalho Renovations will contact the Hirer as soon as reasonably possible and may offer suitable replacement equipment, alternative hire dates or a refund for the affected hire.

13. Tool-Specific Conditions

    Individual tools may have additional conditions concerning operation, cleaning, permitted materials, accessories, safety or potential charges. Where applicable, these conditions will be displayed during the booking process and incorporated into the Hirer's Hire Contract. By accepting the Hire Contract, the Hirer also accepts the tool-specific conditions relating to the equipment booked.

14. Consumer Rights

    Nothing in these terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including the Hirer's statutory rights under applicable consumer law.

15. Liability

    N/A

16. Governing Law

    These terms and the Hire Contract are governed by the laws of England and Wales. Nothing in this clause affects any mandatory rights a consumer may have regarding where legal proceedings may be brought.

Tool-specific conditions that apply in addition to these General Hire Terms are shown on each tool's own page and in your Hire Contract at checkout.